Frequently Asked Questions

 Your Guide to Santa Fe's Premier Vacation Rentals

At Doña Luz, we believe that extraordinary Santa Fe experiences begin with exceptional spaces. As you prepare for your stay in one of our meticulously curated luxury properties, we've compiled answers to common questions to ensure your visit is as seamless as it is memorable. From reservation details to property amenities, find everything you need to know about your Doña Luz experience below.

Reservations & Booking

  • We require payment in full for all reservations at the time of booking. We accept all major credit cards to secure your luxury Santa Fe vacation rental. You can book directly through our website at donaluzcollection.com or by calling our concierge team at 505-264-5003. Direct bookings always receive our most personalized attention and exclusive benefits.

  • At Doña Luz, we believe in transparent pricing that reflects the true value of your experience. Your nightly rate includes a comprehensive cleaning fee and a 5% administrative fee that covers credit card processing and our premium accidental damage protection program. This approach allows you to understand the full cost of your stay without surprise additions at checkout—one more way we honor our commitment to thoughtful hospitality.

  • Homes within Santa Fe's city limits are subject to a 15.1875% lodging tax, while properties in Santa Fe County have an 11.875% tax rate. These taxes support the cultural institutions and public amenities that make Santa Fe such an extraordinary destination.

  • We understand that planning the perfect Santa Fe getaway requires thoughtful consideration. We're pleased to place a courtesy hold on your selected property for up to 24 hours, allowing you time to finalize your travel arrangements while ensuring the space remains available for you.

  • We offer a 24-hour grace period after booking during which you may cancel with a full refund. For cancellations made after the first 24 hours but more than 14 days before check-in, a fee equal to 10% of the total reservation applies. Cancellations within 14 days of arrival are not eligible for refunds. We recommend travel insurance for unexpected circumstances, which our concierge team would be happy to arrange for you.

  • Our minimum stay requirements are thoughtfully established to create the most meaningful Santa Fe experiences. That said, we understand that exceptional circumstances arise. Depending on the specific property, the season, owner preferences, and your particular situation, we may be able to accommodate shorter stays. Please contact our concierge team directly to discuss your needs, and we'll explore all possibilities.

Arrival & Departure

  • To ensure each Doña Luz property is prepared to our exacting standards, check-in begins at 4:00 PM. This allows our team sufficient time to transform the space for your arrival, from arranging fresh-cut local flowers to preparing your welcome basket with artisanal New Mexican treats. Check-out is at 10:00 AM, allowing our staff to begin the meticulous preparation for the next guest's arrival.

  • Doña Luz offers a seamless self-check-in experience tailored to each property. Depending on your rental, you'll either receive access to a secure lockbox with a physical key or a personalized code for an electronic keypad. Detailed access instructions are provided at booking, seven days before your arrival, and again via text message the day before you arrive. This thoughtful communication ensures you can begin your Santa Fe experience without delay.

  • While our team works primarily from our individual locations throughout Santa Fe—allowing us to remain deeply connected to different neighborhoods of the city—we prioritize in-person assistance whenever needed. Should you require anything during your stay, our concierge team will come directly to your Doña Luz property, bringing our expertise and assistance to you.

Property Amenities

  • All Doña Luz properties feature complimentary high-speed wireless internet, allowing you to remain connected while enjoying the tranquility of your Santa Fe sanctuary. Network names and passwords are prominently displayed within each property and included in your check-in information. Our properties in remote locations have been equipped with the best available service to ensure connectivity even in Santa Fe's more secluded settings.

  • Each Doña Luz property offers thoughtfully selected entertainment options that complement rather than compete with the natural beauty and cultural richness of Santa Fe. Our homes feature either premium cable service or smart TVs with streaming capabilities. For specific details about the entertainment setup in your selected property, please refer to the individual listing or contact our concierge team.

  • Doña Luz properties represent the pinnacle of Santa Fe living, with interiors curated by leading designers who understand the unique dialogue between traditional Southwestern elements and contemporary comfort. Each home is comprehensively furnished with museum-quality pieces, hand-selected textiles, and original artwork. Kitchens feature professional-grade appliances and are fully equipped with handcrafted dishware, premium cookware, serving pieces, and barware—everything needed to prepare and enjoy Santa Fe's distinctive flavors.

  • Mornings in Santa Fe offer a special magic, with the distinctive quality of light that has inspired artists for generations. To complement this experience, each Doña Luz property provides premium locally-roasted coffee, organic tea selections, and artisanal hot chocolate. Properties feature either a drip coffee maker or an espresso machine, with appropriate filters and brewing accessories provided.

  • The tactile experience of a space significantly influences how we feel within it. Each Doña Luz property features premium linens selected for both aesthetic appeal and exceptional comfort—including sheets, duvets, and pillows for all beds, including sleeper sofas. Bathrooms are appointed with plush bath, hand, and face towels crafted from organic cotton. Additional amenities include bath mats, kitchen linens, hair dryers, irons, and ironing boards—all chosen to enhance your comfort while honoring Santa Fe's aesthetic traditions.

  • While daily housekeeping is not included in the standard rental rate, we recognize that extended stays may benefit from refreshed spaces. We are pleased to arrange mid-stay cleanings at an additional fee. Each property undergoes a comprehensive cleaning between guests, ensuring impeccable conditions for your arrival. For guests desiring daily service, our concierge team can create a custom housekeeping schedule for the duration of your stay.

  • Select Doña Luz properties welcome well-behaved dogs with a pet fee of $200, which supports our enhanced cleaning protocols. These pet-friendly properties have been specifically chosen to offer suitable indoor and outdoor spaces for your four-legged companions. Please note that to maintain our exacting standards and respect for all guests, unauthorized pets will incur a fee of $1,000. When booking, please inform our concierge team about your pet needs so we can match you with the most appropriate pet-friendly property.

  • There's nothing quite like gathering around a traditional kiva fireplace with the distinctive aroma of piñon wood filling the air. Doña Luz provides complimentary firewood for all properties with working fireplaces between October 15th and April 15th—the traditional fireplace season in Santa Fe. Each property contains detailed instructions for proper fireplace operation, ensuring both safety and optimal enjoyment of this quintessential Santa Fe experience.

  • Santa Fe's high desert climate typically offers naturally comfortable temperatures, particularly with the excellent insulation properties of traditional adobe construction. Most Doña Luz properties feature either traditional air conditioning or evaporative cooling systems (known locally as "swamp coolers"), which are particularly effective in our low-humidity environment. For specific information about the climate control systems in your selected property, please consult the listing details or contact our concierge team.

  • To preserve the exceptional air quality and subtle aromatic experiences that distinguish our properties, smoking is not permitted within any Doña Luz home. Guests who wish to smoke may do so outdoors, at least 15 feet from theproperty. Please note that evidence of indoor smoking will result in a $1,000 fee to restore the property's intended sensory experience for future guests.

  • Santa Fe's architectural heritage, with its emphasis on traditional adobe construction, presents unique considerations for accessibility. Some Doña Luz properties offer single-level living with minimal steps, wider doorways, and other features that may accommodate guests with specific mobility needs. Please contact our concierge team directly about your requirements, and we'll work diligently to match you with the most suitable property in our collection.

During Your Stay

  • The Doña Luz experience extends far beyond beautiful spaces to include personalized concierge services throughout your stay. For everything from emergency assistance to restaurant recommendations, guided experiences, or special requests, please call our dedicated concierge line at 505-555-5555. Our team of Santa Fe experts is available to ensure every aspect of your visit exceeds expectations.

  • To maintain the exceptional standard that defines the Doña Luz experience, all properties undergo professional cleaning by our specially trained staff between guests. This non-negotiable practice ensures that each visitor enjoys the same impeccable conditions, regardless of the care provided by previous guests. Our cleaning protocols go far beyond surface tidying to include sanitization, proper care of specialty materials, and the thoughtful staging that distinguishes our properties.

  • The journey to Ski Santa Fe is primarily along the scenic mountain road that winds its way up to the base area at 10,350 feet. From most Doña Luz properties, you can expect a 45-60 minute drive, depending on current weather conditions. This mountainous drive is part of the Ski Santa Fe experience, offering spectacular views of the surrounding Sangre de Cristo range. During ski season, our concierge team can provide current road conditions and arrange for equipment rental delivery directly to your property.

  • We understand that extended stays may require deliveries, particularly for special occasions or specific needs that arise during your visit. You may receive packages via FedEx or UPS at your Doña Luz property, but please note that our properties cannot receive standard USPS mail (which includes some Amazon shipments). Important: Please schedule deliveries only for dates when you'll be physically present at the property, as Doña Luz cannot assume responsibility for packages that arrive before your check-in or after your departure.

At Doña Luz, we believe that true luxury lies in the seamless integration of beautiful spaces, thoughtful services, and authentic experiences. If you have questions not addressed here, please contact our concierge team at (505)264-5003 or doñaluzcollection@gmail.com We look forward to welcoming you to The City Different and helping you discover the Santa Fe that speaks to your soul.